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    "license": "CC BY-NC 4.0",
    "license_url": "https://creativecommons.org/licenses/by-nc/4.0/",
    "attribution_required": true,
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    "terms_url": "https://metkagram.github.io/en/legal/terms/",
    "privacy_url": "https://metkagram.github.io/en/legal/privacy/",
    "contact_url": "https://metalhatscats.com/contact",
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            {
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            {
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            {
              "text": "for ",
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            {
              "text": "the ",
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            {
              "text": "inconvenience",
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              "text": "explanation",
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            {
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        "chunkList": "say — said  — said^a temporary problem",
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      },
      {
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              "text": "frustration",
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      {
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        "original_text": "Sure, my account number is 123456.",
        "id": "LIB-4a79b06b-fe06-4459-8c07-98f433566fb4",
        "text_span": {
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            {
              "text": "Sure",
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              "text": ", ",
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              "text": "S",
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            {
              "text": "my ",
              "tag": "PRP$_poss"
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            {
              "text": "account ",
              "tag": "NN"
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            {
              "text": "number ",
              "tag": "NN"
            },
            {
              "children": [
                {
                  "extra": "Pres",
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                {
                  "text": "is ",
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              ],
              "text": " ",
              "tag": "Verb-Mark"
            },
            {
              "text": "p2",
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            },
            {
              "text": "123456",
              "tag": "attr"
            },
            {
              "text": ".",
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          ],
          "text": "",
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        "chunkList": "my account number",
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      {
        "translated_text": "",
        "userWords": "",
        "original_text": "Thank you.",
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            {
              "text": "you",
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            {
              "text": ".",
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        "chunkList": "",
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      },
      {
        "translated_text": "",
        "userWords": "",
        "original_text": "I'll look into this right away.",
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                  "text": " ",
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                {
                  "text": "'ll ",
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            {
              "children": [
                {
                  "text": "v2",
                  "tag": "tag"
                },
                {
                  "text": "look ",
                  "tag": "VB"
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              "text": "",
              "tag": "Verb-Mark"
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            {
              "text": "into ",
              "tag": "prep"
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            {
              "text": "this ",
              "tag": "pobj"
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            {
              "text": "right ",
              "tag": "advmod"
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            {
              "text": "away",
              "tag": "advmod"
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            {
              "text": ".",
              "tag": "punct"
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          "tag": "Sentence"
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        "chunkList": "",
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      {
        "translated_text": "",
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        "original_text": "I appreciate that.",
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                  "text": "appreciate ",
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            {
              "text": "that",
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            {
              "text": ".",
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      },
      {
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        "original_text": "It's been really disruptive.",
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            {
              "text": "It",
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            {
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                {
                  "text": " ",
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                {
                  "text": "H",
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                {
                  "text": "'s ",
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              ],
              "text": "",
              "tag": "Verb-Mark"
            },
            {
              "children": [
                {
                  "extra": "Past",
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                  "tag": "tag"
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                {
                  "text": "been ",
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              ],
              "text": " ",
              "tag": "Verb-Mark"
            },
            {
              "text": "really ",
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            {
              "children": [
                {
                  "text": "p2",
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                {
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              "tag": "Verb-Mark"
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            {
              "text": ".",
              "tag": "punct"
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          ],
          "text": "",
          "tag": "Sentence"
        },
        "chunkList": "",
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        "translations": {
          "ar": "لقد كان الأمر مزعجًا حقًا."
        }
      },
      {
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        "original_text": "I apologize again.",
        "id": "LIB-bbde2c3e-e5cb-48b7-a5a7-951bf456a3d6",
        "text_span": {
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            {
              "children": [
                {
                  "extra": "Pres",
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                  "tag": "tag"
                },
                {
                  "text": "apologize ",
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              ],
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              "tag": "Verb-Mark"
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            {
              "text": "again",
              "tag": "advmod"
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            {
              "text": ".",
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          ],
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        "chunkList": "",
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      },
      {
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        "original_text": "We aim to provide reliable service.",
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        "text_span": {
          "children": [
            {
              "text": "S",
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            {
              "text": "We ",
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            {
              "children": [
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                {
                  "text": "aim ",
                  "tag": "VBP"
                }
              ],
              "text": "",
              "tag": "Verb-Mark"
            },
            {
              "children": [
                {
                  "text": "vI",
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                {
                  "text": "to ",
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                {
                  "text": "provide ",
                  "tag": "VB"
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              ],
              "text": "",
              "tag": "Verb-Mark"
            },
            {
              "text": "reliable ",
              "tag": "amod"
            },
            {
              "text": "service",
              "tag": "dobj"
            },
            {
              "text": ".",
              "tag": "punct"
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          ],
          "text": "",
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        "chunkList": "",
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        "translations": {
          "ar": "هدفنا هو تقديم خدمة موثوقة."
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      },
      {
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        "original_text": "Can you offer any compensation for the downtime?",
        "id": "LIB-3817a967-6a62-4548-b3c6-733612c80a77",
        "text_span": {
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            {
              "children": [
                {
                  "text": "M",
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                {
                  "text": "Can ",
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              ],
              "text": "",
              "tag": "Verb-Mark"
            },
            {
              "text": "S",
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            {
              "text": "you ",
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            {
              "children": [
                {
                  "text": "v2",
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                {
                  "text": "offer ",
                  "tag": "VB"
                }
              ],
              "text": "",
              "tag": "Verb-Mark"
            },
            {
              "text": "any ",
              "tag": "det"
            },
            {
              "text": "compensation ",
              "tag": "dobj"
            },
            {
              "text": "for ",
              "tag": "prep"
            },
            {
              "text": "the ",
              "tag": "det"
            },
            {
              "text": "downtime",
              "tag": "pobj"
            },
            {
              "text": "?",
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          ],
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        },
        "chunkList": "",
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        "translations": {
          "ar": "هل يمكنك تقديم أي تعويض عن فترة التوقف؟"
        }
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        "original_text": "I can check with our billing department about a possible credit.",
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            {
              "children": [
                {
                  "text": "v2",
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              "tag": "Verb-Mark"
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            {
              "text": "with ",
              "tag": "prep"
            },
            {
              "text": "our ",
              "tag": "poss"
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            {
              "text": "billing ",
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            },
            {
              "text": "department ",
              "tag": "pobj"
            },
            {
              "text": "about ",
              "tag": "prep"
            },
            {
              "text": "a ",
              "tag": "det"
            },
            {
              "text": "possible ",
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            {
              "text": "credit",
              "tag": "pobj"
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            {
              "text": ".",
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          ],
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        "translations": {
          "ar": "يمكنني التحقق مع قسم الفواتير لدينا بشأن إمكانية الحصول على ائتمان."
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            {
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                  "text": "be ",
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              "tag": "Verb-Mark"
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            {
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                {
                  "text": "p2",
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                  "text": "helpful",
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                  "text": "v2",
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                {
                  "text": "expect ",
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              ],
              "text": "",
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            {
              "text": "an ",
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            },
            {
              "text": "update",
              "tag": "dobj"
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            {
              "text": "?",
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          ],
          "text": "",
          "tag": "Sentence"
        },
        "chunkList": "",
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      },
      {
        "translated_text": "",
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        "original_text": "I'll get back to you by the end of the day.",
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        "text_span": {
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            {
              "children": [
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                  "text": "v2",
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                {
                  "text": "get ",
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            {
              "text": "back ",
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            {
              "text": "to ",
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            {
              "text": "you ",
              "tag": "pobj"
            },
            {
              "text": "by ",
              "tag": "prep"
            },
            {
              "text": "the ",
              "tag": "det"
            },
            {
              "text": "end ",
              "tag": "pobj"
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            {
              "text": "of ",
              "tag": "prep"
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            {
              "text": "the ",
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            {
              "text": "day",
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            {
              "text": "you",
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            {
              "text": ".",
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          "text": "",
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      },
      {
        "translated_text": "",
        "userWords": "",
        "original_text": "Is there anything else I can do to speed up the resolution?",
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        "text_span": {
          "children": [
            {
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            {
              "text": "there ",
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            {
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              "text": "anything ",
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            {
              "text": "p2",
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            {
              "children": [
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                {
                  "text": "do ",
                  "tag": "relcl"
                }
              ],
              "text": "",
              "tag": "Verb-Mark"
            },
            {
              "children": [
                {
                  "text": "vI",
                  "tag": "tag"
                },
                {
                  "text": "to ",
                  "tag": "TO"
                },
                {
                  "text": "speed ",
                  "tag": "VB"
                }
              ],
              "text": "",
              "tag": "Verb-Mark"
            },
            {
              "text": "up ",
              "tag": ""
            },
            {
              "text": "the ",
              "tag": "det"
            },
            {
              "text": "resolution",
              "tag": "dobj"
            },
            {
              "text": "?",
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          ],
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        "chunkList": "there Is anything^do — did  — done^speed — sped  — sped",
        "isFavorite": null,
        "translations": {
          "ar": "هل هناك أي شيء آخر يمكنني القيام به لتسريع الحل؟"
        }
      },
      {
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        "userWords": "",
        "original_text": "We'll prioritize your case to ensure it's resolved quickly.",
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            {
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                {
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                  "text": "Hf",
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                },
                {
                  "text": "'ll ",
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                }
              ],
              "text": "",
              "tag": "Verb-Mark"
            },
            {
              "children": [
                {
                  "text": "v2",
                  "tag": "tag"
                },
                {
                  "text": "prioritize ",
                  "tag": "VB"
                }
              ],
              "text": "",
              "tag": "Verb-Mark"
            },
            {
              "text": "your ",
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            },
            {
              "text": "case ",
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            },
            {
              "children": [
                {
                  "text": "vI",
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                },
                {
                  "text": "to ",
                  "tag": "TO"
                },
                {
                  "text": "ensure ",
                  "tag": "VB"
                }
              ],
              "text": "",
              "tag": "Verb-Mark"
            },
            {
              "text": "S*",
              "tag": "tag"
            },
            {
              "text": "it",
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            {
              "children": [
                {
                  "text": " ",
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                {
                  "text": "H",
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              ],
              "text": "",
              "tag": "Verb-Mark"
            },
            {
              "children": [
                {
                  "extra": "Past",
                  "text": "v2",
                  "tag": "tag"
                },
                {
                  "text": "resolved ",
                  "tag": "VBN"
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              ],
              "text": "",
              "tag": "Verb-Mark"
            },
            {
              "text": "quickly",
              "tag": "advmod"
            },
            {
              "text": ".",
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            }
          ],
          "text": "",
          "tag": "Sentence"
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        "chunkList": "",
        "isFavorite": null
      },
      {
        "translated_text": "",
        "userWords": "",
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