{
  "provenance": {
    "source": "Metkagram",
    "source_url": "https://metkagram.github.io",
    "source_repository": "https://github.com/metkagram/metkagram.github.io",
    "creator": "Metkagram",
    "creator_url": "https://github.com/metkagram",
    "maintainer": "Applied Systems Lab at MetalHatsCats",
    "maintainer_url": "https://metalhatscats.com",
    "license": "CC BY-NC 4.0",
    "license_url": "https://creativecommons.org/licenses/by-nc/4.0/",
    "attribution_required": true,
    "attribution_text": "Source: Metkagram — https://metkagram.github.io/",
    "attribution_html": "Source: <a href=\"https://metkagram.github.io/\">Metkagram</a>",
    "terms_url": "https://metkagram.github.io/en/legal/terms/",
    "privacy_url": "https://metkagram.github.io/en/legal/privacy/",
    "contact_url": "https://metalhatscats.com/contact",
    "collaboration_url": "https://metkagram.github.io/en/ai/#collaborate",
    "dataset_version": "1.0.0+20260715",
    "release_date": "2026-07-15",
    "canonical_url": "https://metkagram.github.io/en/explore/english/library/NwcolJ0gIArPivvdh4rq/",
    "record_type": "annotated_document",
    "record_id": "NwcolJ0gIArPivvdh4rq",
    "content_hash": "eb226f7f71620682b88fac48bbbf00bf94ebbe457229d40f999ee974c1a1b3c0"
  },
  "data": {
    "id": "NwcolJ0gIArPivvdh4rq",
    "language": "enGram",
    "hotlist": false,
    "type": "usual",
    "title": "Effective Phrases for Making Complaints",
    "changedOn": "2024-05-22T13:39:02.966Z",
    "isPriority": false,
    "url": "",
    "isInProcess": false,
    "course": "",
    "rank": null,
    "progress": {
      "times": 0,
      "numOfReps": 0
    },
    "comment": "Expressing complaints clearly and politely can help resolve issues efficiently. Use these phrases to communicate your concerns effectively.",
    "refId": "",
    "repeatedOn": "2024-05-22T13:34:27.619Z",
    "user": "VR6BLj6E84W7JFcPkk4oTLS671F3",
    "isReported": false,
    "group": "0GmSJFRrWrSqi4A6yCOH",
    "version": "enGram 3.4, Jan 2024",
    "annotations": [
      {
        "translated_text": "",
        "id": "LIB-1edaec81-1536-4ddd-acad-490a07fd6754",
        "original_text": "I am having an issue with my recent purchase and need assistance.",
        "text_span": {
          "children": [
            {
              "tag": "tag",
              "text": "S"
            },
            {
              "tag": "PRP_nsubj",
              "text": "I "
            },
            {
              "children": [
                {
                  "extra": "Pres",
                  "tag": "tag",
                  "text": "H"
                },
                {
                  "tag": "aux",
                  "text": "am "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "children": [
                {
                  "extra": "Pres",
                  "tag": "tag",
                  "text": "pA"
                },
                {
                  "tag": "VBG",
                  "text": "having "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "det",
              "text": "an "
            },
            {
              "tag": "dobj",
              "text": "issue "
            },
            {
              "tag": "prep",
              "text": "with "
            },
            {
              "tag": "poss",
              "text": "my "
            },
            {
              "tag": "amod",
              "text": "recent "
            },
            {
              "tag": "pobj",
              "text": "purchase "
            },
            {
              "tag": "cc",
              "text": "and "
            },
            {
              "children": [
                {
                  "tag": "conj",
                  "text": "need "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "dobj",
              "text": "assistance"
            },
            {
              "tag": "punct",
              "text": "."
            }
          ],
          "tag": "Sentence",
          "text": ""
        },
        "chunkList": "have — had  — had^my recent purchase",
        "isFavorite": false,
        "translations": {
          "it": "Sto riscontrando un problema con il mio recente acquisto e ho bisogno di assistenza.",
          "el": "Αντιμετωπίζω ένα πρόβλημα με την πρόσφατη αγορά μου και χρειάζομαι βοήθεια.",
          "ru": "У меня возникла проблема с недавней покупкой, и мне нужна помощь."
        }
      },
      {
        "translated_text": "",
        "id": "LIB-9917ac92-8919-4b02-bc0f-8a4e80b3fd8c",
        "original_text": "Could you please help me understand why this happened?",
        "text_span": {
          "children": [
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "M"
                },
                {
                  "tag": "aux",
                  "text": "Could "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "tag",
              "text": "S"
            },
            {
              "tag": "PRP_nsubj",
              "text": "you "
            },
            {
              "tag": "UH_intj",
              "text": "please "
            },
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "v2"
                },
                {
                  "tag": "VB",
                  "text": "help "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "tag",
              "text": "S"
            },
            {
              "tag": "PRP_nsubj",
              "text": "me "
            },
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "v2"
                },
                {
                  "tag": "VB",
                  "text": "understand "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "advmod",
              "text": "why "
            },
            {
              "tag": "tag",
              "text": "S"
            },
            {
              "tag": "DT_nsubj",
              "text": "this "
            },
            {
              "children": [
                {
                  "extra": "Past",
                  "tag": "tag",
                  "text": "V"
                },
                {
                  "tag": "VBD",
                  "text": "happened"
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "punct",
              "text": "?"
            }
          ],
          "tag": "Sentence",
          "text": ""
        },
        "chunkList": "understand — understood  — understood",
        "isFavorite": false
      },
      {
        "translated_text": "",
        "id": "LIB-5168efea-fa4b-479b-9bb0-1c7cca401e82",
        "original_text": "I am not satisfied with the service I received.",
        "text_span": {
          "children": [
            {
              "tag": "tag",
              "text": "S"
            },
            {
              "tag": "PRP_nsubj",
              "text": "I "
            },
            {
              "children": [
                {
                  "extra": "Pres",
                  "tag": "tag",
                  "text": "st"
                },
                {
                  "tag": "ROOT",
                  "text": "am "
                }
              ],
              "tag": "Verb-Mark",
              "text": " "
            },
            {
              "tag": "Neg",
              "text": "not "
            },
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "p2"
                },
                {
                  "tag": "acomp",
                  "text": "satisfied "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "prep",
              "text": "with "
            },
            {
              "tag": "det",
              "text": "the "
            },
            {
              "tag": "pobj",
              "text": "service "
            },
            {
              "tag": "tag",
              "text": "S"
            },
            {
              "tag": "PRP_nsubj",
              "text": "I "
            },
            {
              "children": [
                {
                  "extra": "Past",
                  "tag": "tag",
                  "text": "V"
                },
                {
                  "tag": "relcl",
                  "text": "received"
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "punct",
              "text": "."
            }
          ],
          "tag": "Sentence",
          "text": ""
        },
        "chunkList": "",
        "isFavorite": false
      },
      {
        "translated_text": "",
        "id": "LIB-3a582ce3-47a8-4942-b965-3f7d04fd85bd",
        "original_text": "There seems to be a mistake in my order; can you check it for me?",
        "text_span": {
          "children": [
            {
              "tag": "expl",
              "text": "There "
            },
            {
              "children": [
                {
                  "extra": "Pres",
                  "tag": "tag",
                  "text": "V"
                },
                {
                  "tag": "VBZ",
                  "text": "seems "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "vI"
                },
                {
                  "tag": "TO",
                  "text": "to "
                },
                {
                  "tag": "VB",
                  "text": "be "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "tag",
              "text": "p2"
            },
            {
              "tag": "det",
              "text": "a "
            },
            {
              "tag": "NN",
              "text": "mistake "
            },
            {
              "tag": "prep",
              "text": "in "
            },
            {
              "tag": "poss",
              "text": "my "
            },
            {
              "tag": "pobj",
              "text": "order"
            },
            {
              "tag": "punct",
              "text": "; "
            },
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "M"
                },
                {
                  "tag": "aux",
                  "text": "can "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "tag",
              "text": "S"
            },
            {
              "tag": "PRP_nsubj",
              "text": "you "
            },
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "v2"
                },
                {
                  "tag": "VB",
                  "text": "check "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "dobj",
              "text": "it "
            },
            {
              "tag": "prep",
              "text": "for "
            },
            {
              "tag": "pobj",
              "text": "me"
            },
            {
              "tag": "punct",
              "text": "?"
            }
          ],
          "tag": "Sentence",
          "text": ""
        },
        "chunkList": "There seems a mistake",
        "isFavorite": false
      },
      {
        "translated_text": "Chtěl bych podat stížnost na problém, na který jsem narazil.",
        "id": "LIB-84def582-ab08-406a-a070-4df88d4f2a54",
        "original_text": "I would like to file a complaint about a problem I encountered.",
        "text_span": {
          "children": [
            {
              "tag": "tag",
              "text": "S"
            },
            {
              "tag": "PRP_nsubj",
              "text": "I "
            },
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "M"
                },
                {
                  "tag": "aux",
                  "text": "would "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "v2"
                },
                {
                  "tag": "VB",
                  "text": "like "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "vI"
                },
                {
                  "tag": "TO",
                  "text": "to "
                },
                {
                  "tag": "VB",
                  "text": "file "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "det",
              "text": "a "
            },
            {
              "tag": "dobj",
              "text": "complaint "
            },
            {
              "tag": "prep",
              "text": "about "
            },
            {
              "tag": "det",
              "text": "a "
            },
            {
              "tag": "pobj",
              "text": "problem "
            },
            {
              "tag": "tag",
              "text": "S"
            },
            {
              "tag": "PRP_nsubj",
              "text": "I "
            },
            {
              "children": [
                {
                  "extra": "Past",
                  "tag": "tag",
                  "text": "V"
                },
                {
                  "tag": "relcl",
                  "text": "encountered"
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "punct",
              "text": "."
            }
          ],
          "tag": "Sentence",
          "text": ""
        },
        "chunkList": "",
        "isFavorite": false,
        "translations": {
          "it": "Vorrei presentare un reclamo per un problema che ho riscontrato.",
          "el": "Θα ήθελα να υποβάλω μια καταγγελία για ένα πρόβλημα που αντιμετώπισα.",
          "cs": "Chtěl bych podat stížnost na problém, na který jsem narazil."
        }
      },
      {
        "translated_text": "",
        "id": "LIB-cbeedfc9-c688-46fe-abe5-d1a20eb56adb",
        "original_text": "This product is not meeting my expectations.",
        "text_span": {
          "children": [
            {
              "tag": "tag",
              "text": "S"
            },
            {
              "tag": "DT_det",
              "text": "This "
            },
            {
              "tag": "NN",
              "text": "product "
            },
            {
              "children": [
                {
                  "extra": "Pres",
                  "tag": "tag",
                  "text": "H"
                },
                {
                  "tag": "aux",
                  "text": "is "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "Neg",
              "text": "not "
            },
            {
              "children": [
                {
                  "extra": "Pres",
                  "tag": "tag",
                  "text": "pA"
                },
                {
                  "tag": "VBG",
                  "text": "meeting "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "poss",
              "text": "my "
            },
            {
              "tag": "dobj",
              "text": "expectations"
            },
            {
              "tag": "punct",
              "text": "."
            }
          ],
          "tag": "Sentence",
          "text": ""
        },
        "chunkList": "meet — met  — met",
        "isFavorite": false
      },
      {
        "translated_text": "",
        "id": "LIB-bb276da4-bb33-4ea2-9d9c-3a482d491c7c",
        "original_text": "Can you tell me what steps will be taken to resolve this issue?",
        "text_span": {
          "children": [
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "M"
                },
                {
                  "tag": "aux",
                  "text": "Can "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "tag",
              "text": "S"
            },
            {
              "tag": "PRP_nsubj",
              "text": "you "
            },
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "v2"
                },
                {
                  "tag": "VB",
                  "text": "tell "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "dobj",
              "text": "me "
            },
            {
              "tag": "tag",
              "text": "S*"
            },
            {
              "tag": "WDT_det",
              "text": "what "
            },
            {
              "tag": "NNS_nsubjpass",
              "text": "steps "
            },
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "Hf"
                },
                {
                  "tag": "aux",
                  "text": "will "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "st*"
                },
                {
                  "tag": "auxpass",
                  "text": "be "
                }
              ],
              "tag": "Verb-Mark",
              "text": " "
            },
            {
              "children": [
                {
                  "extra": "Past",
                  "tag": "tag",
                  "text": "v2"
                },
                {
                  "tag": "VBN",
                  "text": "taken "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "vI"
                },
                {
                  "tag": "TO",
                  "text": "to "
                },
                {
                  "tag": "VB",
                  "text": "resolve "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "det",
              "text": "this "
            },
            {
              "tag": "dobj",
              "text": "issue"
            },
            {
              "tag": "punct",
              "text": "?"
            }
          ],
          "tag": "Sentence",
          "text": ""
        },
        "chunkList": "tell — told  — told^take — took  — taken",
        "isFavorite": false
      },
      {
        "translated_text": "",
        "id": "LIB-3e3146ab-601d-4967-bc4d-12128173aab5",
        "original_text": "I expected better quality from your company.",
        "text_span": {
          "children": [
            {
              "tag": "tag",
              "text": "S"
            },
            {
              "tag": "PRP_nsubj",
              "text": "I "
            },
            {
              "children": [
                {
                  "extra": "Past",
                  "tag": "tag",
                  "text": "V"
                },
                {
                  "tag": "VBD",
                  "text": "expected "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "amod",
              "text": "better "
            },
            {
              "tag": "dobj",
              "text": "quality "
            },
            {
              "tag": "prep",
              "text": "from "
            },
            {
              "tag": "poss",
              "text": "your "
            },
            {
              "tag": "pobj",
              "text": "company"
            },
            {
              "tag": "punct",
              "text": "."
            }
          ],
          "tag": "Sentence",
          "text": ""
        },
        "chunkList": "",
        "isFavorite": false
      },
      {
        "translated_text": "",
        "id": "LIB-950e7eed-7c7b-49e6-aa96-967e20d42e88",
        "original_text": "Is there someone else I can speak to about this matter?",
        "text_span": {
          "children": [
            {
              "children": [
                {
                  "extra": "Pres",
                  "tag": "tag",
                  "text": "st"
                },
                {
                  "tag": "ROOT",
                  "text": "Is "
                }
              ],
              "tag": "Verb-Mark",
              "text": " "
            },
            {
              "tag": "expl",
              "text": "there "
            },
            {
              "tag": "tag",
              "text": "p2"
            },
            {
              "tag": "NN",
              "text": "someone "
            },
            {
              "tag": "tag",
              "text": "p2"
            },
            {
              "tag": "NN",
              "text": "someone "
            },
            {
              "tag": "advmod",
              "text": "else "
            },
            {
              "tag": "tag",
              "text": "S"
            },
            {
              "tag": "PRP_nsubj",
              "text": "I "
            },
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "M"
                },
                {
                  "tag": "aux",
                  "text": "can "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "vI"
                },
                {
                  "tag": "relcl",
                  "text": "speak "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "prep",
              "text": "to "
            },
            {
              "tag": "prep",
              "text": "about "
            },
            {
              "tag": "det",
              "text": "this "
            },
            {
              "tag": "pobj",
              "text": "matter"
            },
            {
              "tag": "punct",
              "text": "?"
            }
          ],
          "tag": "Sentence",
          "text": ""
        },
        "chunkList": "there Is someone^speak — spoke  — spoken",
        "isFavorite": false
      },
      {
        "translated_text": "",
        "id": "LIB-7a9dbc4b-22ca-4ad2-bb79-f904367f594d",
        "original_text": "I hope we can find a solution to this problem quickly.",
        "text_span": {
          "children": [
            {
              "tag": "tag",
              "text": "S"
            },
            {
              "tag": "PRP_nsubj",
              "text": "I "
            },
            {
              "children": [
                {
                  "extra": "Pres",
                  "tag": "tag",
                  "text": "V"
                },
                {
                  "tag": "VBP",
                  "text": "hope "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "tag",
              "text": "S"
            },
            {
              "tag": "PRP_nsubj",
              "text": "we "
            },
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "M"
                },
                {
                  "tag": "aux",
                  "text": "can "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "v2"
                },
                {
                  "tag": "VB",
                  "text": "find "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "det",
              "text": "a "
            },
            {
              "tag": "dobj",
              "text": "solution "
            },
            {
              "tag": "prep",
              "text": "to "
            },
            {
              "tag": "det",
              "text": "this "
            },
            {
              "tag": "pobj",
              "text": "problem "
            },
            {
              "tag": "advmod",
              "text": "quickly"
            },
            {
              "tag": "punct",
              "text": "."
            }
          ],
          "tag": "Sentence",
          "text": ""
        },
        "chunkList": "find — found  — found",
        "isFavorite": false
      },
      {
        "translated_text": "",
        "id": "LIB-50fb85e1-d6df-4747-9a33-486bebf75ad9",
        "original_text": "Could you explain why this service did not work as promised?",
        "text_span": {
          "children": [
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "M"
                },
                {
                  "tag": "aux",
                  "text": "Could "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "tag",
              "text": "S"
            },
            {
              "tag": "PRP_nsubj",
              "text": "you "
            },
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "v2"
                },
                {
                  "tag": "VB",
                  "text": "explain "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "advmod",
              "text": "why "
            },
            {
              "tag": "tag",
              "text": "S"
            },
            {
              "tag": "DT_det",
              "text": "this "
            },
            {
              "tag": "NN",
              "text": "service "
            },
            {
              "children": [
                {
                  "extra": "Past",
                  "tag": "tag",
                  "text": "H"
                },
                {
                  "tag": "aux",
                  "text": "did "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "Neg",
              "text": "not "
            },
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "v2"
                },
                {
                  "tag": "VB",
                  "text": "work "
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "mark",
              "text": "as "
            },
            {
              "children": [
                {
                  "tag": "tag",
                  "text": "pS"
                },
                {
                  "tag": "advcl",
                  "text": "promised"
                }
              ],
              "tag": "Verb-Mark",
              "text": ""
            },
            {
              "tag": "punct",
              "text": "?"
            }
          ],
          "tag": "Sentence",
          "text": ""
        },
        "chunkList": "",
        "isFavorite": false
      }
    ]
  }
}